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Based on simila similar profile or event data you can add profielen to audiences for segmenting.

What kind of audiences are there

Profiles are automatically divided in

🤖 Intelligent audiences (EN)

Based on the different rulings you can add the profiles to;


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titleWhich audiences does a specific profile belong to?

The audiences where a profile is added to, you’ll see in the profile with: Audience data (EN-GB)

Overview

In Spotler Activate you’ll find the existing audiences in the menu-item Audiences:

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titleWhat informatie can I see in the columns of audiences?

In the columns you’ll see the following per audience:

  • The audience method (event/profile): hover on the icons for more information

  • Name: de name of the audience

  • Audience: the number of profiles in the audience

  • Graph: a graphical overview of the number of profiles, profiles with email and consent in time

  • Created: the date of creation of the audience

  • Status: the status of the audience


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titleWhat can I do when I click on the three dots behind an audience?

When you click on the three dots behind an audience you can:

  • Inspect: inspect the profiles currently in the audience

  • Statistics: check the statistics of the audience

  • Copy: copy the audience

  • Download CSV: Download a simple CSV of the profiles in an audience, with the fields; firstname, lastname, customer_id, email, email_hash and consent. If you need more extensive information, you can export the audience in data/data

  • Delete: delete the audience

  • Edit: edit the audience. This will repopulate and export the audience to the chosen channels again.


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titleWhat is the expiry of an audience?

Audiences will be disabled when they aren’t used for a period of time. They will get the status disabled. These conditions are set for expiry:

  • Saved 90 days ago

AND

  • No channel exports

AND

  • Audience is not a part of a personalisation condition or journey

AND

  • Not published in the Datalayer of this merchant

AND

  • Not used in an recurring API export