Help Center (EN)

Owned by Pim Reijnen
Last updated: Oct 08, 2021
2 min read

The Squeezely Help Center is where you can go for questions and support. By creating an account and logging into the Help Center, you can submit requests to the Squeezely Team.

Login

In the Help Center you can create an account by going to this link. If you already have an account, you can log in via this link.

When you are logged in, you will see the following overview:

In the overview you can do the following:

  1. Search for information

  2. Submit new requests

  3. View existing requests

Searching for information

In the Knowledge Base you can search for information about Squeezely. Of course you can also use this Squeezely Guide as a source of information.

Making new requests

You can submit the following requests for the Squeezely Team:

  • Technical Support: for questions

  • Report a bug: for problems

  • Suggest improvements: for features

  • Onboarding project: for starting the onboarding

When submitting a request, it is important to mention the following:

  • The account name

  • Possible id's of personalisations, audiences or productset (you can find these in the url)

When the Squeezely Team responds to your request, you will receive an email in your inbox.

Viewing existing requests

Existing requests can be viewed by going to Request:

The Squeezely Team uses the Help Center instead of email for the following reasons:

  • In the Help Center questions are answered faster because the Squeezely developers also have access to the Help Center

  • In the Help Center accounts can be assigned to an organization, making it possible to view requests from colleagues

  • In the Help Center requests can be divided into three categories: support, bug and improvement